My
customers expect their PBX to be working every time they lift
up the handset. How is Vistula handling reliability?
What are the kinds of feature
my customers will see from a V-Cube-based service?
How easy will it be for me
to implement a V-Cube service?
Is V-Cube really as feature-rich
as you say it is?
Why should I be launching
VoIP-based services to my customers now?
My customers expect
their PBX to be working every time they lift up the handset.
How is Vistula handling reliability?
V-Cube runs on cluster/s of Intel processor based
computers under a variant of the Unix operating system. This
is the platform predominantly running bank ATMs, airline flight-control
systems and other mission-critical services. Additionally,
V-Cube adopts Collaborative Computing methodology. This means
that every processor in the cluster is able to run the functions
of all the others. That way, even if multiple processors fail,
it does not effect or compromise the smooth running of the
whole. This makes V-Cube a highly reliable and resilient system
that gives the kind of service expected by your customers.
What are the kinds
of feature my customers will see from a V-Cube-based service?
Your clients will see a system that has the look and feel
of their current office PBX with all the standard functions
they will already be familiar with. The most significant advantage
is that any phone registered to your client and plugged into
the Internet will look like an office extension regardless
of where it sits in the world. As long as you want them to
be, calls between this phone and others will be free.
It is up to you how many additional features you make available
to your customers from those included within V-Cube; some
of these are:
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Unlimited
multi-party conference calling |
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Call recording |
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Individually programmable
|
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IVR, operator console |
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Video calling and handling
|
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Real-time management information |
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Voice mail with multiple
access mechanisms e.g. voice mail to email, domain-to-domain
on-net calling, |
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Call center package and others. |
How easy will it
be for me to implement a V-Cube service?
Design, implementation and launch of a VoIP-based telephony
service from scratch is a complex process. And your return
on investment (ROI) will be difficult to predict accurately.
That’s why we created V-Cube – to make it easy to
implement. And to make the business case even easier we’ve
created a partnership-based model.
Vistula’s commercial model is that we share the revenues
generated by the launched service, rather than take an up-front
license or product fee. This makes commercial considerations
much easier because you only pay once you are generating revenue
and only in proportion to that revenue.
As far as implementation, Vistula would consider that we
are working in partnership with you to bring a working service
to your target market. As well as the installation of the
V-Cube platform, we will work with you on the integration
of this into your current engineering and operational infrastructure
as well as the creation of the customer-facing interfaces,
typically a customer web-portal.
Is V-Cube really as
feature-rich as you say it is?
Combining our experience and by examining the broader
PBX and IP-PBX markets we have included what we believe is
a comprehensive feature set. However, and more importantly,
V-Cube has been built on an architecture that allows the addition
of functionality as and when elements need to be added.
Most importantly of all, Vistula believes that at some point
in the future VoIP telephony will be the norm. When this happens
it will be essential that different IP-PBX systems are able
to talk to and work with each other. This is a key part of
the way V-Cube has been created.
Whatever direction VoIP takes and whatever our clients need
the system to do, V-Cube will be able to fit.
Why should I be launching
VoIP-based services to my customers now?
Given the scale of the voice markets and the competition
for every customer, perhaps it’s no wonder that client
retention is as much an issue as client acquisition. Your
customers are now free to exploit modern technology in many
ways to achieve better value.
However, evidence suggests that data services clients are
much more likely to remain loyal.
VoIP offers an opportunity to combine the loyalty of data
clients with the income-generating capabilities of the voice
clients.
Now any group with a customer base, be they data or voice,
can sell a VoIP-based telephony service. You no longer need
to be a telephone company to sell a telephone service.
The fact is that someone is selling VoIP to your customers
now. If that someone is not you, then there’s real danger
that your customers and potential customers will be lost.
And what’s even worse, the competitor product will likely
generate greater customer loyalty.
By working with Vistula you can ensure that you have a growing
and loyal customer base. And we have the tools and expertise
to make that happen.
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